Frequently Asked Questions

Community FAQs

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the Board of Directors. Please complete architectural request prior to modifications. 

• Where do I find my community's architectural modification request form? 

The architectural modification request form can be found on the community website by clicking this link: Highland Heights Park (Houston) | TownSq Community App | Welcome to Our Community!  Or going to the forms section on this website and downloading an application.

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Committee and approved by Board of Directors. Please ensure that you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

If you have not heard from the Association by 30 days please submit a request via TownSQ.  

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSQ. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSQ. 

• What is the trash/waste pick-up schedule for my community?

Tuesday/Friday are trash pickup days.  

• What is the bulk pick-up schedule for my community?

Tuesday/Friday for bulk/recycle.

• Who do I call if a trash is not picked up on scheduled days? 

Texas Pride Disposal Solutions, LLC 281-342-8178 or service@texaspridedisposal.com 

• How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSQ and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSQ App: Submit a request via our web and mobile application.  

• Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• Diamond Duncan, Community Manager: By phone at 713-405-172 (Office). Via email HHHPmanager@goodwintx.com  

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSQ.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSQ. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

HHHP – Highland Heights Park 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSQ website (www.TownSQ.io) or mobile application. Your account balance is also available by accessing your TownSQ account.

From the web:

1. Login to TownSQ at https://app.TownSQ.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSQ App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSQ offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (HHHP) in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSQ. 

From the web:

1. Login to TownSQ at https://app.TownSQ.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSQ App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSQ offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• What is my property code?

Your Property Code is _HHHP

• What is the Management ID?

6587

• When is my assessment due?

Assessments are due January 1^st every year.   They are considered late if not paid by end of day January 31st. 

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ. 

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ. 

Resales

• How do I get a lender questionnaire completed? 

• Lender questionnaires can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login

  • How much does a lender questionnaire cost?

• Visit the Community Archives website at https://www.marketplace.communityarchives.com/login for pricing.

  • Where do I obtain a resale certificate?

• Resale Certificates can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

• A statement can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login.

Rules/Regulations

• What is the community's rental/leasing policy?

Section 6.1 (B) As, used herein, the term “residential purposes” shall be construed to prohibit the use of Lots for duplex houses, garage apartments, or apartment houses, and no lot shall be used for business or professional purposes of any kind, nor for any commercial nor manufacturing purpose. No building of any kind or character shall ever be moved onto any Lot, it being the intention that only new construction shall be placed and erected upon any Lot.

• What is the community's pet policy?

Section 6.13. Animal Husbandry. No animals, livestock or poultry of any kind shall be raised, bred or kept on any Lot except dogs, cats or other common household pets provided that they are not kept, bred or maintained for commercial purposes or in unreasonable numbers as determined in the sole discretion of the Board. All permissible household pets shall be kept restrained in or on the Lot of the Owner of such pets.

• What is the community's parking policy?

Section 6.9. Storage of Automobiles, Boats, Trailers, Other Vehicles and Equipment. No automobiles, boats, trailers, campers, motorcycles, buses, trucks, tractors, recreational vehicles, inoperative vehicles of any kind, equipment or machinery of any kind, camp rigs off truck, boat rigging, or any item deemed offensive by the Architectural Control Committee, shall be stored permanently or semi-permanently on any driveway or shared driveway. Permanent or semipermanent storage of such vehicles or items must be screened from public view, within the garage of the residence.

TownSQ

• What is TownSQ?

TownSQ is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSQ streamlines operations for board members and simplifies community living for homeowners. With TownSQ you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

• How do I register for TownSQ?

Registering for TownSQ is fast and easy. Follow the steps below to get started: 

1. Visit https://app.TownSQ.io/ais/sign-up 
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSQ. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSQ notifications?

Once you have logged in to TownSQ, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSQ page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSQ?

Once you have logged in to TownSQ, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSQ password, how can I reset it?

Visit https://app.TownSQ.io/user-recovery to reset your password.